Thank you for shopping with SFN Perfumes!
We hope you are delighted with your purchase. However, we understand that issues may arise, and we’re here to help. Please review our refund and return policy below.
Cancellation Policy
To cancel your order, please contact our customer support team at info@sfnperfumes.com.
- Order Cancellation: Orders can only be canceled before they are shipped. If the order is prepaid, the refund will be processed within 15 business days after acknowledging your cancellation request.
- Shipped Orders: Once an order is shipped, it cannot be canceled.
Return Policy
We only accept returns for products that meet the following criteria:
- Damaged or Incorrect Products: If you receive a damaged or incorrect product, please email us at info@sfnperfumes.com within 7 days of receiving your order. Include your order number and clear images of the damaged or incorrect item.
- Return Eligibility: Returns will only be accepted if:
- The product is unused and in its original packaging.
- The product is received in a damaged condition.
- The incorrect product was shipped.
Returns will not be accepted if:
- The product has been used or the seal has been broken.
- The return request is made more than 7 days after delivery.
- The damaged product is reported after 2 days from the date of delivery.
For the safety and satisfaction of all our customers, we do not accept returns on used products.
Refund / Replacement Policy
- Eligibility: Once the returned product is received and inspected, we will determine if it meets our return criteria. If approved, a refund or replacement will be issued.
- Replacement: Replacements are subject to stock availability.
- Refund Process: Refunds will be processed within 15 business days after the returned product has been received and inspected at our warehouse. The entire process may take up to 2 weeks after the return is picked up.
- Self-Shipping: If our reverse pickup service is not available at your location, you will need to self-ship the product using a reliable courier service.
SFN Perfumes reserves the right to refuse a refund or exchange if the product does not meet the return eligibility criteria.